Announcement Regarding Network Failure at the Data Center’s Asian Nodes

Announcement Regarding the Network Outage at the Data Center's Asia Node

Dear Users,

Due to a major network outage at the data center's Asia node, the relevant services are temporarily unavailable and cannot be connected to or used normally. We sincerely apologize for this.

After the outage occurred, we immediately activated an emergency response. Our technical team is making every effort to troubleshoot and repair the issue, and is striving to restore services as soon as possible. Progress on service restoration will be promptly updated through official channels.

For all customers affected by this outage, we will provide appropriate compensation based on the actual impact after services are restored. The specific compensation plan will be announced separately. Please stay tuned for follow-up announcements.

We sincerely apologize again for the inconvenience caused. Thank you very much for your understanding and patience.

If you encounter any abnormalities or have any questions, please feel free to contact our online customer service. We will assist you as soon as possible.

Telegram Customer Service: https://t.me/alltick001
Customer Service Hours: Monday–Friday, 09:00–18:00 (Singapore Time)

Thank you for your understanding and cooperation. We will continue to provide you with more stable and efficient services.