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Services affected by the Asia data center node outage are now stable. To honor our commitment, we are offering a seven-day plan extension. Contact our official online support to claim it.
Dear Users,
Hello,
A major network outage previously occurred at the Asia node in our data center, temporarily preventing affected services from being connected to and used normally. The relevant services have since returned to stable operation.
We sincerely apologize for the inconvenience and impact caused by this incident. To honor our previous commitment and compensate you for your losses, we are now officially providing compensation. Details on how to claim it are as follows:
Official customer support:
Going forward, we will further strengthen our network monitoring and incident response mechanisms, continue improving system stability, and make every effort to prevent similar incidents from happening again.
If you continue to experience service issues or have any questions, please contact our online support through the channel above. We will assist you as soon as possible.
Thank you for your understanding and cooperation. We will continue to provide you with more stable and efficient services.
The AllTick Team
Generate a free API key in seconds and connect to every market from one endpoint.