Investigation Results of the AWS Redis Service Incident on July 14, 2026

Dear Customers,

Thank you for your continued trust and support.

1. Incident Overview
From 07:00 to 10:00 Beijing Time on July 14, 2026, an upstream cloud service provider (AWS) experienced a large-scale Redis service incident. This caused some dependent services to become unavailable and resulted in abnormal operations for certain users. The incident lasted approximately three hours.

2. Current Status
As of 10:00 Beijing Time on July 14, 2026, AWS services had gradually returned to normal. Our technical team verified that the affected Redis connection services have been fully restored and that all business functions are operating smoothly.

3. Follow-up Improvements
In response to potential regional incidents involving AWS and other cloud service providers, we will develop more robust degradation and disaster recovery plans, including backup caching strategies and data synchronization mechanisms.

We sincerely apologize for the inconvenience caused by this incident. If you encounter any issues or have questions, please contact our online customer service team, and we will assist you as soon as possible.

Telegram Customer Service: https://t.me/alltick001
Customer Service Hours: Monday–Friday, 09:00–18:00 (Singapore Time)

Thank you for your understanding and cooperation. We remain committed to providing you with stable and efficient services.

AllTick Team