Notice Regarding Compensation Claims for the Asia Node Outage
Services affected by the Asia data center node outage are now stable. To honor our commitment, we are offering a seven-day plan extension. Contact our official online support to claim it.
Dear Users,
Hello,
A major network outage previously occurred at the Asia node in our data center, temporarily preventing affected services from being connected to and used normally. The relevant services have since returned to stable operation.
We sincerely apologize for the inconvenience and impact caused by this incident. To honor our previous commitment and compensate you for your losses, we are now officially providing compensation. Details on how to claim it are as follows:
- How to claim: Please contact our official online customer support directly.
- Compensation: A 7-day extension to your plan's validity period
Official customer support:
- Telegram: https://t.me/alltick001
- Support hours: Monday to Friday, 09:00–18:00 (Singapore Time)
Going forward, we will further strengthen our network monitoring and incident response mechanisms, continue improving system stability, and make every effort to prevent similar incidents from happening again.
If you continue to experience service issues or have any questions, please contact our online support through the channel above. We will assist you as soon as possible.
Thank you for your understanding and cooperation. We will continue to provide you with more stable and efficient services.
The AllTick Team