[Notice] Service Adjustments
AllTick is optimizing system performance and updating WebSocket interface field types and subscription request formats.
Read updateProduct updates, new coverage and improvements to the market data platform.
AllTick is optimizing system performance and updating WebSocket interface field types and subscription request formats.
Read updateAllTick will undergo approximately one minute of maintenance at 16:00 (GMT+8) on April 13, 2026, to optimize login prompts and improve the user experience.
Read updateAllTick will perform a system hardware upgrade from 10:00 to 11:00 (GMT+8) on February 1, 2026. REST API queries and real-time cryptocurrency quote delivery will be affected.
Read updateA global Cloudflare network outage may cause slow or unavailable page access, delayed market data, and temporary service disruptions. The AllTick technical team is actively monitoring the recovery.
Read updateAllTick will perform a system hardware upgrade from 10:00 to 11:00 (GMT+8) on October 5, 2025. During this period, certain candlestick data queries and real-time cryptocurrency quote pushes will be affected.
Read updateA traffic attack caused temporary AllTick service instability at 00:00 on July 30, 2025. Services have recovered; only U.S. stock latest trade price data remains pending until today's market opens.
Read updateThe GET single-product historical candlestick API limit will be reduced from 1,000 to 500 records per request, effective July 17, 2025.
Read updateDue to Singapore regulatory requirements, forex, precious metals, and CDF futures indices will provide only one level of depth data and will no longer include order volume data, effective March 27, 2025.
Read updateAllTick now supports online plan purchases, automatic renewals, and self-service plan upgrades and downgrades, without requiring assistance from customer service.
Read updateAllTick will restart and maintain its U.S. stock services from 15:00 to 16:00 (GMT+8) on October 8, 2024. Some U.S. stock candlestick data may be temporarily unavailable; other services will not be affected.
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AllTick's candlestick query service experienced a temporary outage from 09:30 to 09:45 on August 1, 2024 (Singapore Time, UTC+8). The issue has been resolved and the service is operating normally.
AllTick Candlestick Query Service Incident Resolved
Dear Customers,
From 09:30 to 09:45 on August 1, 2024 (Singapore Time, UTC+8), AllTick's candlestick query service experienced a temporary outage. Our technical team has resolved the issue, and the service has now returned to normal.
We sincerely apologize for any inconvenience caused and appreciate your understanding.
If this incident affected your business, please contact our customer service team:
📩 Telegram Support: https://t.me/alltick001
⏰ Support Hours: Monday to Friday, 09:00–18:00 (Singapore Time)
Thank you for your understanding and support!
The AllTick Team
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