[Notice] Service Adjustments
AllTick is optimizing system performance and updating WebSocket interface field types and subscription request formats.
Read updateProduct updates, new coverage and improvements to the market data platform.
AllTick is optimizing system performance and updating WebSocket interface field types and subscription request formats.
Read updateAllTick will undergo approximately one minute of maintenance at 16:00 (GMT+8) on April 13, 2026, to optimize login prompts and improve the user experience.
Read updateAllTick will perform a system hardware upgrade from 10:00 to 11:00 (GMT+8) on February 1, 2026. REST API queries and real-time cryptocurrency quote delivery will be affected.
Read updateA global Cloudflare network outage may cause slow or unavailable page access, delayed market data, and temporary service disruptions. The AllTick technical team is actively monitoring the recovery.
Read updateAllTick will perform a system hardware upgrade from 10:00 to 11:00 (GMT+8) on October 5, 2025. During this period, certain candlestick data queries and real-time cryptocurrency quote pushes will be affected.
Read updateA traffic attack caused temporary AllTick service instability at 00:00 on July 30, 2025. Services have recovered; only U.S. stock latest trade price data remains pending until today's market opens.
Read updateThe GET single-product historical candlestick API limit will be reduced from 1,000 to 500 records per request, effective July 17, 2025.
Read updateDue to Singapore regulatory requirements, forex, precious metals, and CDF futures indices will provide only one level of depth data and will no longer include order volume data, effective March 27, 2025.
Read updateAllTick now supports online plan purchases, automatic renewals, and self-service plan upgrades and downgrades, without requiring assistance from customer service.
Read updateAllTick will restart and maintain its U.S. stock services from 15:00 to 16:00 (GMT+8) on October 8, 2024. Some U.S. stock candlestick data may be temporarily unavailable; other services will not be affected.
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AllTick is optimizing system performance and updating WebSocket interface field types and subscription request formats.
[Notice] Service Adjustments
Dear Users,
AllTick is optimizing system performance. As part of this work, fields in the relevant interfaces are being adjusted as follows:
I. Interfaces Affected
1. WebSocket - Latest Transaction Price batch subscription (real-time tick-by-tick data, current price, latest price)
2. WebSocket - Latest Order Book subscription (real-time tick-by-tick depth, Order Book)
3. WebSocket - Heartbeat
4. WebSocket - Unsubscribe from Quotes
II. Adjustment Details
1. Changes to push protocol field types: The types of the seq and tick_time fields have been changed from "string" to "integer".
2. Mandatory standardization of subscription request formats: The message structure of all subscription requests must strictly comply with the format defined in the API documentation (https://apis.alltick.co/websocket-api/stock-websocket-interface-api/transaction-quote-subscription). Other non-standard formats are no longer supported.
III. Effective Date
1. These adjustments are now officially in effect.
IV. Customer Support
We apologize for any inconvenience these adjustments may cause. If you have any questions, please feel free to contact our customer service team.
📩 Telegram Support: https://t.me/alltick001
⏰ Support Hours: Monday to Friday, 09:00-18:00 (Singapore Time)
Thank you for your understanding and cooperation. We will continue to provide you with more stable and efficient services.
The AllTick Team
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